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References
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Part V - Learning and Knowledge Sharing
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Part I - Work Practice Study in Historical Context
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Acknowledgments
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10 - Integrated Customer Service
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Contents
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Part III - Practices around Documents
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Making Work Visible
- Ethnographically Grounded Case Studies of Work Practice
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Introduction
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14 - Communal Knowledge Sharing
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Frontmatter
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List of Figures and Excerpts
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List of Contributors
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Index
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Part II - Applying Work Practice Methods
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List of Tables
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Part VI - Competency Transfer
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Part IV - The Customer Front
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18 - Fujitsu Learned Ethnography from PARC
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LEARNING IN DOING: SOCIAL, COGNITIVE AND COMPUTATIONAL PERSPECTIVES
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